Last Updated: 4 December 2025

CEO Coffee Lounge (“the App”) is provided by Shuang Hor Enterprise (M) Sdn Bhd (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, and protect your information when you use the App. By using CEO Coffee Lounge, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We only collect information necessary to operate the App’s core features such as booking, CP wallet, sharing treats, and attending seminars.

1.1 Information You Provide Directly

• Phone Number — for account verification and login
• Name / Display Name — for identification
• Profile Photo — optional, uploaded by user
• Distributor ID — for Shuang Hor member services
• Booking Details — date, time, branch, order selection
• Treat & Voucher Sharing Details — sender and recipient information (for verification)

1.2 Automatically Collected Information

• Device Information (device model, OS version)
• App Usage Data (button clicks, navigation events for diagnostics only)
• Error Logs (crash reports, loading issues)

We do NOT collect:

• Sensitive personal data
• Financial payment information
• Contact lists
• Location data
• Advertising identifiers

2. How We Use Your Information

Your information is used solely to enable App functions:

2.1 Account & Security

• Verify your phone number
• Manage login, PIN, and password
• Provide customer support

2.2 App Functions

• Process coffee lounge reservations
• Display your CP balance & available stock
• Allow sharing of treats and vouchers
• Generate QR codes for redemption
• Display seminar details

2.3 Improvements & Diagnostics

• Fix bugs
• Improve performance
• Enhance user experience

We do NOT use your information for:

• Advertising
• Selling data to third parties
• Automated decision-making

3. Sharing of Information

We do not sell or rent your information.
We may share limited data only in the following cases:

3.1 Service Providers

Third-party vendors who assist with backend servers, SMS verification, or cloud hosting. They are required to:

• Keep your data confidential
• Use it only for the services they provide

3.2 Legal Requirements

We may disclose information if required by law or to protect user safety.

4. Data Storage & Security

We take reasonable steps to protect your data, including:

• Encrypted data transmission
• Secure server hosting
• Access control and monitoring

However, no method of electronic storage is 100% secure.

5. Data Retention

We retain user data only as long as necessary to:

• Maintain account usage
• Comply with legal obligations

You may request deletion of your account at any time.

6. Children’s Privacy

CEO Coffee Lounge is intended for users 18 years and above.
We do not knowingly collect data from children.

7. Your Rights

You may request to:

• Access your personal data
• Update or correct your details
• Delete your account
• Obtain a copy of your data

To exercise your rights, contact us using the information below.

8. Third-Party Links

The App may contain links to external websites (e.g., support or marketing pages).
We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
Updates will be posted within the App.

10. Contact Us

If you have questions about this Privacy Policy, you may contact us at:

Shuang Hor Enterprise (M) Sdn Bhd

Email: service@shuanghor.com.my

Phone: +603-2389 2973

Address: No.54, Jalan Tago 2, Taman Perindustrian Tago, Sri Damansara, 52200 Kuala Lumpur, Malaysia